Kroger

It's not uncommon to get out of date items from this Kroger. Always check the dates! I have had this happen at least 10+ times from baby food, cheese, pecan rolls, etc. Instead of wasting my gas and time to return each item, I will just start posting each time I get something out of date. This time I bought this myself but I have had the pick up employees give me items out of date too. Waste of money, time, and gas. I'm tired of it.

Extremely rude employee. Calls a manager out and then the manager is extremely rude to me as well. I believe the employee's name was Jerry or something like that. And the manager's name was Andrew maybe. Apparently at this Kroger the employees are always right. All because my phone was not scanned before the order so the employee would have to lift three or four items and rescan them and he was mad about that. To me to avoid further confrontation I went to self checkout where I was berated by the manager in front of everyone there because the employee was rude to me.

Kroger used to be my go grocery store but I will never willingly shop in this store again. They have reduced the number of checkout clerks to one and are depending on everyone to do self checkout. Self checkout is ok but only if it works. Checking out was the most frustrating 20 minutes I have ever experienced in a grocery store. The clerk trying to managed all the self checkouts was overwhelmed as I wasn’t the only customer experiencing issues. He was trying hard. I’m not sure if is a staffing issue or money saving decision.

Don't go to this location after 8 or 9 pm. The customer service counter will almost certainly be closed, and good luck getting any attention from the attendants at the self check out. If they aren't busy playing tag or joking around with the other employees you can bet they're locked into their smartphone. If you do manage to get some sort of acknowledgement, bet on it being followed by sighs and being made to feel like you severely inconvenienced them and you owe them an apology for even being in the store in the first place. I've had to drive 30 minutes to the Vinton Kroger 8 times in the past 2 weeks just to load money onto my chime card, a simple 2 minute procedure that the self check out attendants at that location gladly perform. I wish upper management would do a quality control check on the Westlake store. *edit* 9:15 on June 22 and the customer service is closed. Also nobody working knows how to load money onto a chime bank card. So I now have to make an hour and fifteen minute round trip to another county to put money on my card. A transaction that every self checkout attendant at that store easily does. Westlake Kroger is a joke!

The bakery needs to be more experienced, and the store will NOT honor corrections or discounts of poor quality icing decoration by their bakery cake person. My cake looked like a child did it, for it was a rush job. I also ordered a "WHITE" cake and received a yellow cake. The manager and bakery department became hateful and rude to my husband at pickup. I called, and they were rude to me. I had to call the district office, and the lady at the district was very nice and helpful. DO NOT BUY CUSTOM CAKES FROM THIS LOCATION

Personally I think the employees do a good job at this Westlake Kroger..I do get tired of hearing them bad mouth their managers though. On the last two visits I’ve heard employees talking bad about their management. They called the store manager some very bad names. That’s not a good look for the store. A couple times cashiers have given me too much change back. I was given $4 over one time. Not everyone will return to tell you your mistake. Be careful.